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Sphinx
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Support packages
We provide official support and services for Sphinx. Sphinx is not only
free and open-source, it has a solid company standing behind it. Your support
contract puts our knowledge and expertise at your disposal. We can help you
architect, build, and scale your applications built using Sphinx and related
technologies, no matter how large and demanding; or implement new features
that meet your specific needs; or provide advice just when you need it.
Ah, and we also fix bugs.
Sphinx Support Packages |
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Basic |
Full |
Premium |
| Email support |
| Incident count |
24 |
Unlimited |
Unlimited |
| Max non-emergency response time |
3 business days |
1 business day |
8 hours |
| Max emergency call followup |
- |
- |
2 hours |
| Problem resolution support |
| Login, tuning, and feature development |
- |
10 hours max |
40 hours max |
| Priority repeatable bug fixes |
- |
Unlimited |
Unlimited |
| New feature development |
- |
- |
Yes |
| Phone/Skype support |
| 24x7 emergency phone |
- |
- |
Yes |
| Skype access to developers |
- |
- |
Yes |
| Pricing and ordering |
| Annual price |
USD $1,500/year |
USD $5,000/year |
USD $15,000/year |
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Buy now |
Buy now |
Buy now |
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- Email support: We will answer Sphinx usage and configuration questions via email.
- Repeatable bug fixes: We will fix the issues that you report, as quickly as work queue permits, provided that you submit enough information for us to reproduce the issue on our servers.
- Login, tuning, and feature development: Covers all help beyond usage and configuration and repeatable bug fixes, such as logging on your servers for review, tuning, or maintenance tasks, developing new public Sphinx features, writing custom code for your specific application, etc.
- Lifetime: All production releases (also known as stable or GA) will be fully supported for at least two years from the respective designation dates (starting with version 0.9.8). All recent development versions will also be supported.
- Platforms: Support is only available for (1) modern Linux distributions with at least 2.4.x kernel and gcc 3.3.x; (2) FreeBSD 6.x and 7.x, and (3) Windows 2000/XP running on x86 or x86_64 hardware. Support for other operating systems and hardware may be arranged via custom agreements.
- Good faith: In the case of abuse, we reserve the right to terminate any contract and make a partial refund on a pro-rata basis.
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